FAQ
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- FACT: Consumers prefer plastic cards over paper gift certificates.
- FACT: Plastic gift cards, electronic gift cards, and more importantly, multi functional cards will let you participate on a direct level with your customers.
- FACT: You can eliminate cash back. One of the most obvious benefits of the card program is never return cash to the customer on merchandise returns.
- FACT: Consumers are more inclined to pay full retail price for merchandise when paying with gift cards.
The “gift” aspect loosens a consumer’s perspective on card cash value. - FACT: The majority of shoppers agree that gift cards are a cool gift, because recipients can choose what they most want, indicating that gift cards are a desirable gift to give and receive.
- FACT: Not having to give cash back results in reduced theft. Additionally, paper gift certificates are prone to theft and fraud.
Q: Are there any setup or activation fees?
A: The ICP Card Manager is a pure web based software product. There are no setup fees, activation fees or transaction fees.
Q: How quickly can I get started?
A: We typically ship your customized plastic cards and card program within 4 to 6 weeks after all artwork is approved. Your account will be activated during this time as well and directions are also supplied instructing you how to download and register all your sequential card numbers.
Q: What is the transaction per month allotment about?
A: All our card users enjoy an unlimited transaction allotment, without any activation fees or monthly charges.
Q: Am I limited in gift card quantity or selection?
A: We have a minimum production of 5000 cards. Due to the freedom you have of changing the functionality of your program and card function our customers order as many cards as they need for mailings as well as in-store promotions. We offer our customized cards at very competitive prices for your convenience including all art design included. Choose to discuss your card ideas with our creative team or simply send us your own artwork. It’s that simple.
Q: I only want Gift Card Processing. Do I have to enroll in the Loyalty Program too?
A: ICP Card Manager features are all included with every installation. Any of our services can be turned on or off as needed. As part of your ICP Card Manager application, you may still have the ability to capitalize on the great marketing programs and loyalty features during the licensing period of your agreement. Due to not having any monthly fees attached to our customers, all of them, at some point, use different assets of our program throughout the year.
Q: I am interested in the Card Manager program. Do I need to purchase the plastic cards?
A: Our cards are uniquely embossed and their barcode match works hand in hand with the Card Manager program. However we do treat each of our customers’ needs on a one-on-one basis; each of our customers have unique needs which allow us to deliver customized programs of which some programs work with different styles of cards. But ultimately the plastic card works hand in hand with our unique program.
